Terms of service

Last updated: June 9, 2026

Overview

This website is operated by Memoryva. Throughout the site, the terms "we", "us" and "our" refer to Memoryva. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to all of these Terms of Service, you may not access the website or use any services.

Products and Personalization

Memoryva offers personalized products created using customer-provided content, including text, photos, and other customization options.

You are responsible for reviewing all personalization details before placing an order. This includes:

Spelling and grammar
Uploaded images
Design choices
Product options such as size, color, and style

We are not responsible for errors submitted by customers during the personalization process.

Custom Content

By uploading or submitting content to Memoryva, you confirm that:

You own the rights to the content or have permission to use it.
The content does not infringe any copyright, trademark, privacy, or other rights.
The content does not contain unlawful, offensive, hateful, or inappropriate material.

We reserve the right to refuse or cancel orders containing content that violates these requirements.

Errors, System Issues, and Order Cancellation

While we strive to provide accurate product information, pricing, personalization options, and order processing, errors may occasionally occur.

Memoryva reserves the right to refuse, suspend, modify, or cancel any order at any time before production begins, including but not limited to situations involving:

• Technical or system errors
• Incorrect pricing or product information
• Personalization or customization errors
• Payment verification issues
• Suspected fraudulent activity
• Product availability or production limitations
• Fulfillment or shipping partner issues
• Errors resulting from third-party applications, integrations, or services

If an order is cancelled after payment has been received, the customer will be refunded using the original payment method.

Memoryva shall not be liable for losses or damages arising from technical errors, system interruptions, third-party service failures, or order cancellations made in accordance with these Terms.

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that contain inappropriate content, pricing errors, or suspected fraudulent activity.

Pricing and Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

Payment must be successfully received before an order enters production.

Production and Shipping

All products are made to order.

Production and shipping times are estimates only and may vary depending on product type, destination, seasonal demand, and carrier performance.

Memoryva is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.

Returns and Refunds

Please refer to our Return & Refund Policy for information regarding replacements, refunds, damaged items, lost shipments, and order issues.

Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Memoryva or its licensors and may not be copied, reproduced, distributed, or used without permission.

Limitation of Liability

To the maximum extent permitted by law, Memoryva shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.